For Technical Support:
Phone: (706) 828-2955
Toll Free: (800) 233-1339 - Enter option 1 then option 2
Monday - Friday, 8 AM - 6 PM EST
***If you have an after hours emergency situation, please enter an issue into Remedy and then call the above number. You will be given the option to have your call routed to the after hours emergency support engineer.
E-mail address:
mdw.support@morris.com
Questions or concerns:
Niki Lentz
niki.lentz@morris.com
(706) 821-6600
REMEDY:
Morris DigitalWorks uses the Remedy Ticketing system to process all work requests. Effective March 18, 2007 we have upgraded to the newest version in a continuing effor to improve the user experience as well as enhance our internal capabilities.
To submit an issue using REMEDY:
http://remedy.morrisdigitalworks.com/customer
(You can bookmark this link NOT the URL this link takes you to.)
Click here For documentation outlining use of the system
If you have questions, concerns or need an account please contact MDW Frontline Support.
Remedy - Frequently Asked Questions
- What browsers are compatible with Remedy?
- On a Macintosh: Netscape 7.2, although utilizing FireFox 1.5 has proved successful as well.
- On a PC FireFox 5.0 or Internet Explorer all versions.
- What is ARERR [624] Authentication failed mean? I am putting in the correct password!
- Remedy is dependent on having cookies enabled on your browser. If you continually get this error, clear your cookies for this site and restart your browser.
- Why can't I reply to the emails sent to me via Remedy?
- Currently the system is not configured to accept incoming emails, however, in the next version we will have this feature enabled.
